South West Secret Agents

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Delivery

• UK orders are dispatched via Royal Mail at a flat rate of £4.95

• FREE delivery on UK-only orders over £50
• FREE Collection from Museum reception Monday-Friday between 10am-4pm
• Rest of the world £30 for all orders

Please note that shipping to some countries outside of the UK may result in import taxes or duty for which payment is the responsibility of you the customer.

Due to an update in EU shipping regulations that have significant cost implications for small businesses like ours, we have made the difficult decision to stop accepting online orders from the EU.

When will it arrive?

We will make every effort to dispatch goods within 2 working days of an order being placed online. You will receive email notification when your order has been dispatched.

Goods are sent via Royal Mail and we hope to deliver to UK addresses within 7 days of receipt of your order, provided the goods are in stock. Should an item be out of stock we will inform you by email within 2 days.

If you have requested free collection from National Maritime Museum Cornwall, your package will be ready for collection within 2 working days. You will be informed by email.

We pack all our orders with great care; however, orders may sometimes get damaged in transit for which we bear no responsibility. Should this occur please contact us and we’ll try to resolve any issues shop@nmm.c.co.uk

Returns

We hope you are happy with your purchase.

If you would like to return your item for any reason, please contact us by email shop@nmmc.co.uk so that we can arrange an exchange or refund.

In order to accept a refund, we:

• Require proof of purchase using the original receipt.
• Goods must be unused and where possible in the unopened packaging.
• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
• We can offer an exchange, offer a credit note or a refund using the original method of payment.
• We will not refund the cost of return postage unless the products are faulty.
• Please ensure that you use a proof of posting certificate from the Post Office when you send your goods back, or use a service that tracks delivery. We cannot be held responsible for any returned goods lost during transit.

We offer a full refund if you have a faulty item, please email our team for assistance shop@nmmc.co.uk

Please note that due to hygiene reasons earrings are non-refundable.

Returns address:

National Maritime Museum Cornwall
Discovery Quay
Falmouth
Cornwall
TR11 3QY UK